general info HAPPINESS INDEX RESULTS FOR DUBAI GOVERNMENT
Happiness Index Results For Dubai Government
Updated on 19 January 2021

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, has announced the results for the average index happiness of customers and employees across Dubai Government.

The results show that overall employee happiness was 89% while customer happiness with the services was 84%.

Dubai Police was ranked in first place with customer happiness at 91.6%, Roads and Transport Authority ranked second with 90.1% and Dubai Health Authority ranking third at 88.5%.

His Highness Sheikh Hamdan said, "Happiness is a core value for us as it is an integral part of the vision of His Highness Sheikh Mohammed bin Rashid. To ensure this vision is translated into reality, we decided in September 2019 that the results of the Government of Dubai Customer Happiness, Mystery Shopper and Employee Happiness Index surveys will be released annually on 18 January. I would like to congratulate the top three ranked entities in the Customer Happiness Index which include Dubai Police, Dubai’s Roads and Transport Authority (RTA) and the Dubai Health Authority (DHA). We also congratulate the winners of the Employee Happiness Index surveys including Dubai Statistics Centre, Dubai Police and Dubai Public Prosecution."

His Highness Sheikh Hamdan also added, "Despite the challenges posed by the COVID-19 pandemic, Dubai Government exceeded expectations in the Customer Happiness survey with an average customer happiness rating of 84% and an average customer confidence rating of 95.1%. Today, I announce a new system for the Mystery Shopper Index to become an independent survey that we will conduct among government entities. We will send quarterly reports featuring the results of the Mystery Shopper survey to every entity to help them develop and improve their services."

 

Share this page!
COMMENTS
MORE ON general info

2,833 taxi owners will receive bonuses

Blood sugar should be monitored constantly

25% of trips in Dubai will be with self-driving cars

Open from 8pm to early in the morning

The contribution will help provide meals to those in need

Sporting activities will be held until 22 September

The UAE moon sighting committee has confirmed that Ramadan will start on Tuesday 13 April.

Four books will be sold

Exterior work will be completed by the end of 2021

Timings reduce by two hours

First Previous 1 2 3 4 5 6 7 8 9  ... Next Last 
FEATURED
A 'must do' when in Dubai.
The Dubai Fountain was designed by California-based WET, the creators of the Bellagio Fountain in Las Vegas, and is 275 metres long with five circles and two central arcs. Over
Unveiled in February 2010, the Burj Khalifa stands 828 metres high - 320 metres taller than Taipei 101 which held the record since 2004. The Burj Khalifa currently holds seven records, including the highest occupied
Since its opening in December 1999, the Burj Al Arab has been one of the most photographed structures in the world. Sometimes referred to as "the world's most luxurious hotel
The UAE is surrounded by two bodies of water, both offering different diving experiences. Dubai is good for shipwrecks, which are home to Barracuda, Snappers and Jacks, with common
Take a magic carpet ride across rolling red sand dunes, with an amazing bird's eye view of the untouched desert below.
HAPPENINGS
Three shows will run over 2 days on 10 and 11 June
Time to have fun for the weekend
A comedy show without getting off the sofa
Time for some weekend fun
Another week, some more activities
Fun things to do this weekend.
The first week of February fun!
Fun things to do this week.
Comedian to make his Dubai debut in March.
The Noise Next Door comedy troupe is coming to Dubai on the 28 and 29 January.
Here are some fun things you can do with your family.
Fun events for the weekend!
The Laughter Factory is back for more laughs!
No plans? We've got you covered!
Things you can do for New Year's Eve.
Here are some things you can do this weekend!
Now that Iris Dubai will be moving back to its Meydan location tonight, 5 October, we can tell you for sure that you wouldn’t be running out of things to do anytime soon.
Dubai’s longest-running comedy night has announced a new lineup for October with three international acts taking the stage at different venues across the city. 
The award-winning actor and comedian will be performing at Dubai Opera on Saturday, 7 November from 8pm onwards, and early bird tickets are available until Monday, 12 October.
As we observe the International Day of Sign Languages today, we’ve rounded up a few places in the UAE that teach sign language, so you can learn a new skill while opening yourself up to a whole new world.
Cricket fans in Dubai have a lot to look forward to now that the 13th edition of the Indian Premier League (IPL) has kicked off in the UAE. So, if you were still wondering where to catch the big matches in Dubai, we’ve found you just the right spots
Are you missing travelling and exploring new places? Even with us being confined to our homes, you can still keep discovering new places through complimentary virtual tours arranged by digital platform Google Arts and Culture.
If you are expecting a quiet month with not much else to do other than some me-time, then think again. The calendar this month is packed full of things for everyone to do. There are things for everyone from music lovers, fitness fans, foodies, art.
Do you love food and more food? Then this is for you. Etisalat Beach Canteen, part of Dubai Food Festival, is back for daily from 8pm onwards until 14 March. The food carnival is on Jumeriah Beach
Top things to do in Dubailand, Motor City, Sport City and Green Community
Top things to do in Jumeirah Lakes Towers (JLT), Emirates Living, Jebel Ali, Dubai Marina and Jumeirah Beach Residence (JBR)
Top things to do in Al Barsha, Barsha Heights and Al Quoz
Top things to do in Downtown Dubai, DIFC, Business Bay, Al Meydan and Dubai Design District
Top things to do in Jumeirah 1,2,3, Beach Road, Al Wasl Road, Umm Suqeim, Al Sufouh, Palm Jumeirah
Top things to do in Sheikh Zayed Road, 2nd of December Street and Al Satwa
Top things to do in Bur Dubai, Karama, Al Mankhool, Al Jaddaf and Oud Metha
Top things to do in Deira, Garhoud and Al Muteena.
Dubai stands in line with cities like Paris, Milan, London and New York, so you can never be bored of this city. There are a million of things to see, try, and taste!
And you won't be disappointed.
Your little ones will thank you.
INSTAGRAM
FOLLOW
Discover Dubai
Stay Connected - Drop us your email.