general info FREE GLOBAL COVER FOR COVID-19 FOR EMIRATES PASSENGERS
Free Global Cover For COVID-19 For Emirates Passengers
Updated on 26 July 2020

Dubai based Emirates is the first airline to offer free global cover for coronavirus COVID-19 related medical costs to its passengers.

Under a directive issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Emirates will cover its passengers for coronavirus COVID-19 related medical expenses and quarantine costs when they travel onboard Emirates, to and from the UAE and around the world, free of charge.   

Emirates passengers will be able to claim medical expenses of up to €150,000 and quarantine costs of €100 per day for 14 days, should they be diagnosed with coronavirus COVID-19 during their travel, while they are away from home. 

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive said, “Under the directive of His Highness Sheikh Mohammed, Emirates is proud to lead the way in boosting confidence for international travel. We know people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility and assurances should something unforeseen happen during their travel.” 

His Hignness Sheikh Ahmed continued, “Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.” 

The cover for coronavirus COVID-19 related medical expenses and quarantine costs is offered by Emirates free of cost to its customers regardless of class of travel or destination. This cover is immediately effective for customers flying on Emirates until 30 October 2020 (first flight to be completed on or before 30 October 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. 

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates.

Customers who has been diagnosed with coronavirus COVID-19 during their travel need to contact a dedicated hotline to avail the assistance and cover. 

The hotline number, and details of what coronavirus COVID-19 related expenses are covered, is available on www.emirates.com/COVID19assistance.

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